Every channel w0a operates is listed on this page: an email address and a Discord server, both open. Payments are handled by Paddle as merchant of record, so the seller named on your invoice — with its address — is Paddle, not us. Anything not written here — any address, form, inbox or account — is not ours, whoever it claims to speak for.
1. Email
Licence problems, activation failures, refund requests, privacy requests and bug reports all reach us here. Write in Turkish or English; replies come from this same address.
2. Discord
Open alongside email. Anything that is easier to show than to describe — a screenshot, a log, a back-and-forth — is usually quicker here.
discord.gg/w0a
3. What to include
A message carrying these details is usually settled in one exchange instead of five:
- The email address you used at purchase
- The purchase date and payment reference
- The last five characters of your licence key
- What the problem is — with a screenshot or the error message if possible
- The w0a version shown on the app's Settings page
Never post a full licence key in a public channel. Send it in a direct message only, and only when a server moderator asks for it. A key that has been posted publicly can be activated by whoever reads it first.
4. Refunds and billing
Payments are processed by Paddle.com as merchant of record: Paddle is the seller of record for your purchase and issues your invoice. Invoice copies, chargebacks and payment disputes are handled by Paddle directly, through paddle.net.
Refund and withdrawal requests reach us through the Discord server and are decided within 14 days at the latest. What is refundable, what is not, and why is set out in the Refund Policy.
5. Privacy requests
A request to see, correct, export or delete the data held about your licence goes through the same channel. What is held, why, and for how long is set out in the Privacy Policy.
6. Accessibility and bugs
If any part of this site or of the application cannot be used with a keyboard, a screen reader or reduced-motion settings, report it on the same channel and it gets fixed.
Related documents: Terms of Service · Privacy Policy · Refund Policy · Cookie Policy