REPORTING A PROBLEM

Where the log file is

How to open it, what is in it, and what is deliberately not in it.

Opening it

Press Win+R, paste this, press Enter:

%AppData%\w0a\errors.log

If Windows asks what to open it with, choose Notepad. It is a plain text file.

If the file does not exist, nothing has gone wrong yet — it is created the first time something does.

What is in it

A timestamped line for every exception the application caught, with where it happened. Nothing is swallowed silently: if a hardware query failed, if a registry write was refused, if a page could not load, it is in here.

That is the point of it. An application that hides its own failures behind a friendly message is one you cannot diagnose.

What is not in it

It stays on your disk. It is not uploaded, not on a schedule, not on a crash, not on the next start. If you want us to see it, you send it — which is exactly what makes it safe to write everything into it.

Sending it

Do not paste the whole file if it is long. The last twenty lines are almost always the relevant ones, because the most recent entries are at the bottom.

Related

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