LICENCE AND SUBSCRIPTION

Licence and subscription

Keys, the machine a key is tied to, changing PC, cancelling.

Cancelling a subscription

How to stop it renewing, what happens to the time you already paid for, and where the refund rules are.

Entering your licence key

Where the key goes, what happens when you press activate, and what each error means.

Why the key is tied to this PC

What the machine fingerprint is made of, why formatting Windows does not break it, how to release the binding yourself, and why a hash is sent rather than your serial numbers.

I changed my PC or my parts

Your key says it is already in use somewhere else. How to release it yourself from the old machine, and when to write to us instead.