SOMETHING BROKE

hosts file blocks

If the Store and Xbox app cannot sign in and Windows Update keeps failing while the browser works fine, removes the hosts-file lines that point Microsoft sign-in, licensing and update addresses at a dead address. Your own entries are left alone and a copy of the file is saved first.

What to do

  1. Open w0a
  2. Go to the Fix page in the left menu
  3. Type hosts into the search box
  4. Press the button on the hosts file blocks card

What the card's answer means

After you press it, the card writes a line underneath. Which line you get decides your next step.

What this card actually does

If the Store and Xbox app cannot sign in and Windows Update keeps failing while the browser works fine, removes the hosts-file lines that point Microsoft sign-in, licensing and update addresses at a dead address. Your own entries are left alone and a copy of the file is saved first.

Every repair card writes back the Windows default unconditionally; it does not depend on a backup of w0a's own existing. So it also helps if some other tool was what changed your machine.

If it did not help

If the card said it fixed something and the problem is still there, these settings were not the cause. Write to us — tell us which card you ran and what it printed; the two together are what narrows it down.

Did this page help?

What was missing, or what did not work? We read every one of these.

If this page did not solve it, write to us — say which article you read, and we will fix the article.